If you Notice that the items you’ve received do not contain the items you ordered , please contact us within 48 hours of receiving the parcel. We will have the same picked up and resend the correct order.
If you are unhappy with the product received call our customer care and inform them about your dissatisfaction.
Please note that the courier agent who has come for delivery is not authorized to pick up returned parcels. Please follow the return procedure provided by the Customer Care executive. Returns or Exchanges for products with price less than Rs.1000 will not have a pickup. The customer will have to courier the product back to us after which they will be eligible for a credit note or exchange. No cash refunds are made for any product on the store.
While we have no option for a customer to cancel an order once placed , you can get in touch with our customer care within 3 hours of the order bring placed. If the order is in the processing stage , we can cancel it and refund the amount as store credit into your registered cupcakesandcloset.in account.
In the event of cancellation of order cupcakesandcloset.in will refund the entire amount within 15 days from the date of claim by the customer , either by crediting you with equivalent amount of store credit into your account or by way of refund
The store credit is only valid for 6 months from the date it is credited into your cupcakesandcloset.in account.
You cannot transfer your store credit to any other registered account in the cupcakesandcloset.in system.
No Exchange and Refund will be entertained on sale products.